No worries. If one of the items you want to order is currently not on stock we can produce your item in our production facility in the Netherlands and we will get your item to you within the next 2 weeks.
If you place an order we get to work right away. Therefore it generally only takes about two workdays to dispatch products that we currently have in stock.
You can try refreshing the webpage. If this does not work send us an e-mail with your order and we will take care of it.
No unfortunately this is not yet an option.
If for some reason you are not happy with the products you have ordered, it is possible to return them within 14 days after dispatch. For more information take a look at our return policy.
Almost all of our products come with a standart 2 meter cable. The one exception is the Arcturus which comes with an 8 meter cable. If you require a longer cable It is possible to order either a 5 meter or 8 meter cord at additional cost. Please contact us for prices and availability.
Yes this is possible however this will void your warranty. To be safe please let a professional electrician do this for you. The cable is made out of fabric so make sure that the cable does not unravel once you have cut it. This can be avoided by taping the end right after cutting it.
Depending on the country you are ordering from & product we will supply either a G9, E26 or E27 socket.
Yes this is possible depending on the bulb you use.
Yes, you can find our contact information at the footer of the website. Send us an e-mail with your contact information and we will get back to you as soon as possible.
A manual will be provided with the products. If you are still struggling and the manual is not helpful enough we recommend to ask a professional electrician to help you out.
A lot of our products are made from cardboard. Therefor you should not get them wet. We recommend using compressed air or microfiber cloths. You can also use your average duster.
We at Graypants believe in working responsibly. Therefore we recommend the LED Filament clear bulb for our Scraplight natural series. This is a energy saving bulb witch also compliments the design of our light fixtures the best. These bulbs are 2600-2700 Kelvin which is our recommended color temperature. You can order these bulbs in our web shop. For the Scraplight white series we recommend any frosted 3000 Kelvin bulb. This because white takes on any color so the bulb you use in the white series will influence the look of the lamp. For our MOA series a G9 bulb would be the best choice.
Any cardboard is flammable. However, the products we produce are all treated with a fire retardant spray.
No, A lot of our products are made with cardboard which can not get wet. Humidity however is no problem for our products.
This depends on the light fixture. The maximum wattage is noted on the inside of the shade of each individual model.
We offer two different colors. The natural and the white series.
You can find a store near you in our store locator on the website. If there is no store near you please send us an e-mail. We ship world wide!
Graypants has a partnership with IBN, a production facility in Veghel in the Netherlands is where most of the products are produced. The factory is a social enterprise that spends a lot of attention on developing peoples capability’s for those who need extra guidance. There are very few jobs for people with a distance to the labor market . The partnership provides jobs to these people to have a fulfilling job with honest wages.
All have the needed certification. If you need to know which certification applies to specific products you can contact us.
You can find the general press information on the resources page on the website. Click HERE
for resources. For more specific material you can contact our marketing department you can find our contact information in the footer of our website.
Please email us for registration and we’ll get back to you with your personal login details. You’ll then be able to login via the login tab in the navigation bar.
Our contact information is displayed in the footer of our website.
We use PayPal which allows you to pay with your PayPal account or via your credit card.
Yes we do depending on the order. Contact us for further information.
Yes of course. We ship worldwide.
This depends on where we need to ship to. In the checkout window in the shop you can calculate the shipping costs by entering your zip code.
It is possible that our store does not recognize your zip code. In this case you can contact us for further information about your shipping costs.
If one of your products has been damaged during shipping please let us know within at least 7 days so you can return your damaged item and we can replace it right away. For more information take a look at our returns policy.
The cords are rapped by fabric and come in two colors. The Scraplight natural series comes with a black cord and the Scraplight white series comes with a white cord.
This can be found in the spec sheets which you can find in our resources page.